Scheduling Pet Sitting FAQs
Please call/text Lauren at 512-766-5025 or email [email protected]. We will be happy to answer any questions you have, and schedule your free consultation.
We also offer the convenience of online scheduling for all pet sitting services. To schedule, please visit leanderpetcare.precisessl.com.
New Clients:
- Go to leanderpetcare.precisessl.com and click on “Create New Account”.
- Create a username and password, and then read and sign the Policy Agreement.
- Click submit, and on the next screen click on “Click here to access the Site”.
- In the notifications box, please click on each link and fill out the necessary information.
- Finally, you will be able to request a free consultation or other services.
We require all new clients to create a username and password in our online scheduling system. From there, you will be able to agree to our policy agreement, and fill out a few forms that tell us about your pets.
Pet Sitting FAQs
- Your pet stays in the environment they are most comfortable with.
- No need to travel with your pet, and they will be waiting for you at home upon your return.
- Home security while you are away. We make your home appear lived-in and will be able to recognize an emergency happening at your home, for example a water leak or a broken appliance.
- Great option for pets who are not always friendly to new animals.
- No exposure to diseased animals like you may find in a boarding kennel.
- We send photo/video/text updates each time we visit your animal, as long as you have not requested otherwise.
For more information about why you should choose a professional pet sitter, please read this helpful article.
The rate shown per pet sitting visit is for all pets in your home. If your pets have been known to cause excessive messes, there are many pets to care for in your home, or you request additional services that may take additional time, we may require or recommend longer visits at an additional charge.
We require two keys to your home, and prefer to keep the keys on file. Keys kept on file are coded and tagged so as not to reveal the address of the home that they unlock. When keys are not in use, they are placed in a non-descript lockbox in a secure location at our home. If you choose for us not to keep your key on file when not in use, we charge a $15 fee to for each time you need us to pick up or return your key, which helps to pay for our gas and time.
We will gladly make a trip to the pet store to pick up supplies for your pet. After we have picked up your pet's supplies, we will invoice you for the cost of the supplies, with an additional $15 errand fee.
We offer 5 time blocks for pet sitting visits. They are:
- Morning – 8-10am,
- Late Morning – 10am-12pm,
- Afternoon – 1-3pm,
- Late Afternoon – 4-6pm,
- and Evening – 6-8pm.
This means that we will arrive to your home for the visit within the 2 hour window of time that you have chosen. Due to circumstances beyond our control, such as: weather, traffic, and other clients' pets, we do not guarantee specific times that we will arrive at your home. We do guarantee that we will arrive in the time block(s) that you have chosen.
Your sitter will pick after your pet(s) when they are out on their walk. They will also pick up after your pet(s) if they go in your yard while under their care; however, we do not provide yard clean up services. If your pet(s) gets sick or has an accident in your home, we will clean up after them to the best of our abilities with the cleaning products you provide.
A standard pet sit for dogs is usually 3 times per day – Once in the Morning (8-10am), once in the Afternoon (1-3pm) or Late Afternoon (4-6pm) and Once in the Evening before bed (6-8pm) however we do offer 5 time blocks (Morning, Late Morning, Afternoon, Late Afternoon, Evening) for which client’s can book. Some dogs are fine with only two visits per day.
Cats require daily visits, once per day, but you can schedule more if you’d like. We do not offer every-other-day pet sits. Since every pet is unique, you can simply customize each visit to meet your individual pet’s needs.
General FAQS
Please be aware that cancellations must be made 24 hours in advance. Cancellation on the day of will be considered a service and will be charged the normal rate for that day.
Cancellations for holidays must be made a week in advance to receive a full refund. Cancellations within 7 days of the start of service during our busy holiday season will receive a 50% refund.
Cancellations for holidays must be made a week in advance to receive a full refund. Cancellations within 7 days of the start of service during our busy holiday season will receive a 50% refund.
We require a 50% deposit to reserve pet care services during our busy holiday season (November 20th-January 5th). The 50% deposit is fully refundable as long as services are cancelled at minimum of 7 days before scheduled to begin.
Pet sitting visits are charged at an extra rate of time and a half per visit on holidays. In-home dog boarding is charged at a rate of time and a half per day on a holiday. The holidays that include a surcharge are: New Year’s Eve, New Year’s Day, Good Friday, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve and Christmas Day. It is imperative that if you need holiday pet care, you contact us as soon as possible since we book up quickly.
Currently we accept the following forms of payment:
- Cash
- Check
- Paypal
- Visa
- Mastercard
- Discover
- American Express
Pet Sitting: You may choose to pay by cash or credit card at your free consultation, via PayPal before your first service, or leave cash on the counter to be picked up on the first scheduled service.
Dog Boarding: You may choose to pay by cash or credit card at your free consultation, via Paypal before your first service, or by cash or credit card when you drop your dog off for kennel-free boarding.
We accept credit cards through our Square account, and have the ability to swipe your credit card in our home or yours. You may also choose to pay your invoice through PayPal.
Tipping for pet care services in not required, but greatly appreciated!
Holidays: We require a 50% deposit to reserve services during the holiday season (November 20th – January 5th). The deposit is fully refundable if services are cancelled at least 7 days before start of first service. The other 50% is due before your first service, as detailed above.
We ask that all payments be made in full before services are received. Thank you!
We are bonded and insured through Pet Sitters Associates (PSA) for pet sitting, doggy daycare and in-home dog boarding. We are also Pet CPR and Pet First Aid Certified, and have experience with a variety of animals. We are not “hobby” pet sitters, as this is our full-time job, source of income and our passion!
We are happy to provide you with a list of references! Please check out our testimonials page as well.
The first thing we will do is make every effort to contact you immediately. If it is an emergency, we will transfer your pet to the nearest vet or emergency vet. We have been trained in Pet CPR and First Aid, and will perform life saving measures to your dog, if necessary.
We strive to be flexible and offer customized service to our clients. If you are in need of service that is not listed, please contact us at [email protected] or call/text Lauren at (512) 766-5025.
Leander Pet Care is insured by Pet Sitters Associates (PSA). The requirements are that no more than ten pets are under the care of Leander Pet Care at one time and that no more than five pets stay over on a single night. Also, all pets must be separated at the daycare facility in an emergency situation (kennels, crates, baby gates, etc.), all pets must be current on all vaccinations and all pets must be checked for temperament to confirm they are acceptable with other pets.